Mercedes-Benz service hotline

An accident – what now?

Step 1: Put on fluorescent jacket, secure the accident site and provide first aid.
Step 2: Report emergency to rescue services or police (if necessary).
Step 3: Enter accident data in accident log.
Step 4: Take photos of vehicles involved in the accident and of the accident site.
Step 5: Phone the Mercedes-Benz service hotline on 00800 1 777 7777*, describe the damage and have your vehicle papers ready. The Mercedes-Benz AccidentAssist arranges the transport of your vehicle to the nearest Mercedes-Benz service outlet, takes care of getting you back on the road and discusses the settlement of claims with your insurance.

* Free of charge. Fees may apply to telephone calls from mobile phone networks. In non-affiliated European countries: +49 (0)69 95307277