There's one thing that always travels with you in your new truck: the feeling of being safe on the road. If your truck should however become stranded at some point, we here at Mercedes-Benz will work quickly and professionally to get you back on track.
Is your truck experiencing a technical breakdown or do you require help following an accident.*?
Our Mercedes-Benz Service 24h throughout Europe gets you back on the road as quickly as possible - and it does so 365 days a year, 7 days a week and 24 hours a day. You can reach us on 0800 5 777 7777** free of charge.
Mercedes-Benz Service 24h offers qualified service wherever you may be. Our Mercedes-Benz Trucks service network, with over 1000 support facilities in Europe, is available round the clock with specially trained Service 24h technicians available to assist you.
Often the vehicle can be repaired directly at the site. If this isn't possible, we take your vehicle to the nearest Mercedes-Benz Trucks workshop and arrange a way for you to continue on your journey. That means that with us, you and your truck are in the best hands!
* In the event of personal injury, please inform the police and emergency services
**Mobile phones charges depend on the service provider. Alternative number: +49 (0)69 9530 7277.
Please have the following information ready in the event of a breakdown/accident:
1st step: licence plate number, vehicle identification number, mileage and initial registration
2nd step: name of vehicle owner
3rd step: breakdown location and description of fault
4th step: VAT ID number
5th step: MercedesServiceCard (if available)