Service and maintenance.
Service and maintenance.
Whatever it takes, your authorised Mercedes-Benz dealership is here for you.
- Workshop services
- Warranties
- Maintenance
- Other topics
- Direct Services
Workshop services
In the best hands.
Workshop services
In the best hands.
Digital Service Report
Warranties
Gladly living up to our responsibilities.
Warranties
Gladly living up to our responsibilities.
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New-vehicle warranty
On the safe side from the outset.
![The photo shows a close-up of a woman at the wheel of a vehicle.]( "Mercedes-Benz Service: new vehicle warranty")
On the safe side from the outset.
1 September 2005 saw the introduction of a two-year, Europe-wide new-vehicle warranty for all Mercedes-Benz passenger cars.
The contractual warranty undertaking is provided by the national sales organisation that sells you the vehicle. The warranty is valid from the day of vehicle delivery, or from the date of initial registration if this is earlier, and does not have a mileage limit. It supplements the statutory liability for material defects and gives you extra peace of mind for the first two years.
The Mercedes-Benz new-vehicle warranty is valid in the European Union member states, Iceland, Liechtenstein, Norway and Switzerland. -
Certified Pre-Owned Vehicles Warranty
12 month or 50,000km Warranty, whichever comes first.
![The photo shows an older E-Class and a man sitting in front of it.]( "Mercedes-Benz Service: used vehicle warranty")
12 month or 50,000km Warranty, whichever comes first.
The warranty period commences on the date the Mercedes-Benz Certified Pre-owned vehicle is purchased from the Mercedes-Benz Certified Pre-Owned vehicle dealership.
The warranty cover is for a period of 12mths or 50,000km, whichever occurs first. The mileage condition does not apply if the vehicle manufacturer’s warranty is still valid.
Maintenance
For safety, reliability and value preservation.
Maintenance
For safety, reliability and value preservation.
Your benefits at a glance:
Your benefits at a glance:
- Professionally trained Service staff
- First-class maintenance using special tools
- Demand-based service scope according to the mileage and usage conditions of the vehicle
- Free Mobilo mobility solution renewal after each service – for up to 30 years
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Service status
Your service status – in control on a day-to-day basis.
![The Mercedes-Benz Vehicle Service Dashboard illustrates your vehicle's service status on a day-to-day basis.]( "Mercedes-Benz maintenance: Vehicle Service Dashboard")
Your service status – in control on a day-to-day basis.
Mercedes me provides day-to-day information about the status and terms of all service and maintenance aspects, such as
- Time of the next Service Check
- Term of the Mobilo mobility solution
- Scheduled date for the next main inspection
Sign up to Mercedes me now to view your service status.
- Time of the next Service Check
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Maintenance scopes
Maintenance can be this convenient.
The requested video is currently unavailable. Please try again later.![Regular maintenance at authorised Mercedes-Benz dealerships guarantees that the vehicle is always safe.]( "Mercedes-Benz maintenance: safely master fierce weather conditions")
Maintenance can be this convenient.
Maintenance is available from Mercedes-Benz Service in two different packages: Service A and Service B, performed alternately. You don't even need to think about the regular service dates yourself: the standard service interval indicator in your Mercedes reminds you automatically of any upcoming maintenance. An additional plus: potential wear or damage can be identified promptly to avoid more extensive repair work.
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Mobilo
Fast on-the-spot assistance – free and available 24/7.
The requested video is currently unavailable. Please try again later.![If the vehicle has broken down, the Mercedes-Benz Mobilo mobility solution makes sure you can carry on.]( "Mercedes-Benz Mobilo: Service 24 h")
Fast on-the-spot assistance – free and available 24/7.
The Mobilo mobility solution comes as standard with every Mercedes-Benz car, and is renewed free of charge after every Mercedes-Benz service – for up to 30 years.
In the event of a breakdown, an accident, a minor mishap or vandalism, our experts ensure that you stay mobile by performing repairs on the spot, providing a replacement vehicle or organizing airline tickets. And should you prefer to relax whilst waiting for your vehicle to be repaired, we will gladly pay for your hotel accommodation. One phone call is all it takes.
Mercedes-Benz Service Hotline: 00800 1 777 7777
Mercedes-AMG Service Hotline: 00800 264 77777
By the way, you can check your current Mobilo term (updated daily) at any time in Mercedes me.The MobiloLife predecessor product applies to vehicles first registered between 24 October 1998 and 31 March 2008.
Breakdown assistance for the deaf and hard of hearing is available via the following email address: hls.deu@cac.mercedes-benz.com.
Please include the vehicle data, owner's details, a description of the symptoms and the breakdown location in the email.
