Service and maintenance.

Whatever it takes, your authorised Mercedes-Benz dealership is here for you.

Workshop services


In the best hands.

It's often small details that demonstrate outstanding service – for instance when your authorised Mercedes-Benz dealership saves time as part of maintenance or the team simply makes the annoying traces of everyday use disappear. Discover the best service for yourself and your Mercedes.

Workshop services


In the best hands.

It's often small details that demonstrate outstanding service – for instance when your authorised Mercedes-Benz dealership saves time as part of maintenance or the team simply makes the annoying traces of everyday use disappear. Discover the best service for yourself and your Mercedes.

Warranties


Gladly living up to our responsibilities.

Warranties


Gladly living up to our responsibilities.

  • New-vehicle warranty

    On the safe side from the outset.

    The photo shows a close-up of a woman at the wheel of a vehicle.

    On the safe side from the outset.

    1 September 2005 saw the introduction of a two-year, Europe-wide new-vehicle warranty for all Mercedes-Benz passenger cars.

    The contractual warranty undertaking is provided by the national sales organisation that sells you the vehicle. The warranty is valid from the day of vehicle delivery, or from the date of initial registration if this is earlier, and does not have a mileage limit. It supplements the statutory liability for material defects and gives you extra peace of mind for the first two years.

    The Mercedes-Benz new-vehicle warranty is valid in the European Union member states, Iceland, Liechtenstein, Norway and Switzerland.

  • Certified Pre-Owned Vehicles Warranty

    12 month or 50,000km Warranty, whichever comes first.

    The photo shows an older E-Class and a man sitting in front of it.

Maintenance


For safety, reliability and value preservation.

Mercedes-Benz maintenance is precisely tailored to your Mercedes – with a comprehensive range of service and care products to enable demand-based service. After all, as its manufacturer, we know your vehicle best.

Maintenance


For safety, reliability and value preservation.

Mercedes-Benz maintenance is precisely tailored to your Mercedes – with a comprehensive range of service and care products to enable demand-based service. After all, as its manufacturer, we know your vehicle best.

Your benefits at a glance:

Mercedes-Benz maintenance is perfect down to the last detail – not just almost perfect. Because almost will take you nowhere.
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Your benefits at a glance:

  • Professionally trained Service staff
  • First-class maintenance using special tools
  • Demand-based service scope according to the mileage and usage conditions of the vehicle
  • Free Mobilo mobility solution renewal after each service – for up to 30 years
  • Service status

    Your service status – in control on a day-to-day basis.

    The Mercedes-Benz Vehicle Service Dashboard illustrates your vehicle's service status on a day-to-day basis.

    Your service status – in control on a day-to-day basis.

    Mercedes me provides day-to-day information about the status and terms of all service and maintenance aspects, such as

    • Time of the next Service Check
    • Term of the Mobilo mobility solution
    • Scheduled date for the next main inspection

    Sign up to Mercedes me now to view your service status.

  • Maintenance scopes

    Maintenance can be this convenient.

    Regular maintenance at authorised Mercedes-Benz dealerships guarantees that the vehicle is always safe.
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    Maintenance can be this convenient.

    Maintenance is available from Mercedes-Benz Service in two different packages: Service A and Service B, performed alternately. You don't even need to think about the regular service dates yourself: the standard service interval indicator in your Mercedes reminds you automatically of any upcoming maintenance. An additional plus: potential wear or damage can be identified promptly to avoid more extensive repair work.

  • Mobilo

    Fast on-the-spot assistance – free and available 24/7.

    If the vehicle has broken down, the Mercedes-Benz Mobilo mobility solution makes sure you can carry on.
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    Fast on-the-spot assistance – free and available 24/7.

    The Mobilo mobility solution comes as standard with every Mercedes-Benz car, and is renewed free of charge after every Mercedes-Benz service – for up to 30 years.

    In the event of a breakdown, an accident, a minor mishap or vandalism, our experts ensure that you stay mobile by performing repairs on the spot, providing a replacement vehicle or organizing airline tickets. And should you prefer to relax whilst waiting for your vehicle to be repaired, we will gladly pay for your hotel accommodation. One phone call is all it takes.

    Mercedes-Benz Service Hotline: 00800 1 777 7777
    Mercedes-AMG Service Hotline: 00800 264 77777

    By the way, you can check your current Mobilo term (updated daily) at any time in Mercedes me.

    The MobiloLife predecessor product applies to vehicles first registered between 24 October 1998 and 31 March 2008.

    Breakdown assistance for the deaf and hard of hearing is available via the following email address: hls.deu@cac.mercedes-benz.com.
    Please include the vehicle data, owner's details, a description of the symptoms and the breakdown location in the email.