Breakdown Assist
Mercedes-Benz Roadside Assistance. Comprehensive first-hand help.

We get you back on course day and night.

There's one thing that always travels with you aboard your new vehicle: the feeling of being safe on the road. And in the unlikely event of your vehicle ever suffering a breakdown, the professional Mercedes-Benz Service will help you get to your destination.


Service
Van Service

Mercedes-Benz MobiloVan.

Your Europe-wide mobility product for free services in the event of a technical breakdown. For Sprinter, Vito and Citan.

In the event of immobility due to a technical failure, the standard Mercedes-Benz MobiloVan breakdown assistance takes over the costs for many services. For example on-the-spot assistance, towing, replacement vehicle, taxi, hotel and more. In addition, in the first two years after initial registration, Mercedes-Benz MobiloVan offers special mobility services in warranty and goodwill cases.

Up to 30 years' assured mobility.

Expert help in case of a breakdown: Mercedes-Benz Service24h

We have faith in our vehicles. So much faith that you can enjoy Mercedes-Benz MobiloVan cover for up to 30 years – at no extra cost to you. It suffices that you have your vehicle serviced and maintained on a regular basis by an authorised Mercedes-Benz Service Partner. Thereafter, Mercedes-Benz MobiloVan cover is automatically extended up until the next due service – for up to 30 years. Mercedes-Benz MobiloVan cover can be reactivated at any time, even if the last service was several years ago.

We are always here for you.

You can reach us around the clock, 365 days a year, throughout Europe on the freephone number 00800 1 77 7777[1]. A Mercedes-Benz service technician will assist you and get your vehicle running again - in most cases at the breakdown location.

[1] Free of charge. Calls from mobile phone networks may incur charges. In non-connected European countries: +49 (0)69 953 074 16 (costs are incurred for landlines).

[2] Mercedes-Benz Mobilo in its most recent version is valid for V-Class, EQV, X-Class, T-Class, EQT, Marco Polo and Marco Polo HORIZON models. Mobilo initially applies to all vehicles first registered from 1 January 2012 for 2 years without service requirements and the cover is then renewed from service to service at an authorised Mercedes-Benz Service Partner for up to 30 years. The services of Mercedes-Benz MobiloVan in its most recent version apply to Sprinter, Vito and Citan models.

[3] The current version of Mercedes-Benz MobiloVan is valid for the Sprinter, Vito and Citan models.MobiloVan initially applies to all vehicles first registered from 1 October 2012 for 2 years without service requirements and the cover is then renewed from service to service at an authorised Mercedes-Benz Service Partner for up to 30 years.
The current version of the Mercedes-Benz Mobilo services is valid for the V-Class, EQV, X-Class, T-Class, EQT, Marco Polo and Marco Polo HORIZON models.

[4] Requirement: radio ex factory, connected to operational mobile phone. Only the costs for calls between the mobile network and landlines are incurred.

[5] Mercedes-Benz Mobilo in its most recent version is valid for V-Class, EQV, X-Class, T-Class, EQT, Marco Polo and Marco Polo HORIZON models. Mobilo initially applies to all vehicles first registered from 1 January 2012 for 2 years without service requirements and the cover is then renewed from service to service at an authorised Mercedes-Benz Service Partner for up to 30 years. The services of Mercedes-Benz MobiloVan in its most recent version apply to Sprinter, Vito and Citan models.

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Safety & Comfort Find everything from the ideal carrier system to that special extra. Perfection is the goal. That’s why accessories should also be a perfect match for your Mercedes model. With our selection of products for safety and comfort, our carrier systems, the car charging infrastructure or even the styling extras, you can be sure: you get the quality you are used to, perfectly matched to your star.
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Mercedes me connect. Assistance at the touch of a button: the Mercedes me button in your vehicle's phone book or in the overhead control panel directly connects you to one of our call centre. Button
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