Optimised Assistance Basis.

Helps you to save time and costs.

Optimised Assistance Basis.

Mercedes PRO connect offers you "Optimised Assistance" so that you can use your vehicle even more cost-effectively. This allows service work to be planned on time and carried out more efficiently. You thus benefit from maximum availability of your vehicle. Should any support be required on the road, you will receive help quickly.

Your advantages at a glance.

Reduzierung von Standzeiten

Reduced downtimes.

Termin- und Kostentransparenz

Schedule and cost transparency.

Schnelle, zielgerichtete Hilfe

Rapid, effective assistance. 


Included services.

  1. Maintenance and Repair Management

  2. Accident and breakdown management

  3. Mercedes-Benz emergency call system

  4. Software updates


The "Maintenance and Repair Management" service is only available to a limited degree for the Mercedes-Benz Vito with a Euro 6c engine (repairs due are notified to Mercedes-Benz dealers, maintenance due is not).


The performance of services in conjunction with the integrated communication module is dependent on the network coverage of the mobile service provider.


Updates for the multimedia systems and Operating Instructions are only available in conjunction with the MBUX multimedia system with 17.8 cm (7-inch) touchscreen or the MBUX multimedia system with 26 cm (10.25-inch) touchscreen.


By accepting the General Terms of Use, software updates are active for each vehicle.

Compatible models and applications.

Vehicles and models

New Sprinter (from 06/2018), Vito 447 (from 05/2019)

Vehicle Management Tool

Start now and obtain a free trial!

The perfect opportunity to discover the efficiency of Mercedes PRO connect: secure your price advantage and use Mercedes PRO connect free of charge and without any obligations for 12 months with our Welcome Offer.1


The durations and scopes of the Welcome Offer can vary depending on the model series, year of construction and the time of the vehicle sale. Details on the latest offer or offers can be obtained from the respective Mercedes PRO Portal in your market. After expiry of the current Welcome Offer, your Mercedes PRO company account will remain valid. Upon expiry of the Welcome Offer, all products included in the scope of the Welcome Offer also expire and are no longer assigned to the vehicle. To continue to benefit from the full portfolio of products, please note that some products and services must be purchased after expiry of the Welcome Offer.

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