Prerequisites.
Service availability & usage requirements.
Here you will find the key requirements that must be met to use Mercedes PRO connect as a standard solution.
modelseries
Compatible model series.
| Model1 | Model series2 |
Year of construction |
| Sprinter | 910 | from 06/2018 |
| Sprinter | 907 | from 06/2018 |
| eSprinter | 910 | from 03/2020 |
| Vito | 447 | from 05/2019 |
| eVito | 447 | from 03/2019 |
| V-Class | 447 | from 03/2020 |
| The MBUX multimedia system with navigation is available as optional equipment in the Sprinter 907 and Sprinter 910. | ||
1
Depending on the vehicle model, the communication module for digital services is standard or optional equipment.
2
The model series may vary from country to country. In the case of reimports or grey imports, the original destination country is relevant for compatibility. On vehicles equipped with the engine run-on system (MW1), there are functional restrictions to the "Digital Vehicle Management" and "Digital Driver's Log" services. If the engine run-on feature is active, only one journey is recognised.
prerequisites
Technical requirements.
| In order to be able to use the Mercedes PRO Portal incl. the Vehicle Management Tool and the Mercedes PRO connect App, the following system pre-requisites are necessary: | |
| Browser | Common browsers are supported. The following versions of browsers are recommended: Mozilla Firefox Version 51+, Google Chrome Version 56+, Safari Version 10+, Microsoft Edge all versions Please note that the Vehicle Management Tool and the Mercedes PRO Portal are not optimised for use on tablets and smartphones and may therefore only be operated using a desktop computer. |
| Smartphones | The Mercedes PRO connect App is compatible with commonly used smartphones and can be obtained from the Apple and Google App Stores. Apple Operating system from version iOS 11 Download in Apple App Store Android Operating system from version 5.0 Download in Google Play Store For security reasons, smartphones with root access or jailbreak are not supported. |
Availability in your country.
| Mercedes PRO connect as a standard solution with Communication Module (LTE) for Digital Services (JH3) is available in: |
| Belgium, Denmark, Germany, Finland, France, Ireland, Italy, The Netherlands, Norway, Austria, Poland, Portugal, Sweden, Switzerland, Slovakia, Spain, Czech Republic, Hungary, USA, United Kingdom |
