Mercedes PRO | compatible vehicles & technical requirements
Communication module


Service availability & usage requirements.

Here you will find the key requirements that must be met to use Mercedes PRO connect as a standard solution.



Compatible model series.


Model series2

Year of construction
Sprinter 910 from 06/2018
Sprinter 907 from 06/2018
eSprinter 910 from 03/2020
Vito 447 from 05/2019
eVito 447 from 03/2019
V-Class 447 from 03/2020
The MBUX multimedia system with navigation is available as optional equipment in the Sprinter 907 and Sprinter 910.

Depending on the vehicle model, the communication module for digital services is standard or optional equipment.


The model series may vary from country to country. In the case of reimports or grey imports, the original destination country is relevant for compatibility. On vehicles equipped with the engine run-on system (MW1), there are functional restrictions to the "Digital Vehicle Management" and "Digital Driver's Log" services. If the engine run-on feature is active, only one journey is recognised.


Technical requirements.

In order to be able to use the Mercedes PRO Portal incl. the Vehicle Management Tool and the Mercedes PRO connect App, the following system pre-requisites are necessary:
Browser Common browsers are supported. The following versions of browsers are recommended:

Mozilla Firefox Version 51+, Google Chrome Version 56+, Safari Version 10+, Microsoft Edge all versions

Please note that the Vehicle Management Tool and the Mercedes PRO Portal are not optimised for use on tablets and smartphones and may therefore only be operated using a desktop computer.
Smartphones The Mercedes PRO connect App is compatible with commonly used smartphones and can be obtained from the Apple and Google App Stores.

Operating system from version iOS 11
Download in Apple App Store

Operating system from version 5.0
Download in Google Play Store

For security reasons, smartphones with root access or jailbreak are not supported.

Availability in your country.

Mercedes PRO connect as a standard solution with Communication Module (LTE) for Digital Services (JH3) is available in:
Belgium, Denmark, Germany, Finland, France, Ireland, Italy, The Netherlands, Norway, Austria, Poland, Portugal, Sweden, Switzerland, Slovakia, Spain, Czech Republic, Hungary, USA, United Kingdom
Mercedes-Benz PRO connect Support. Always happy to help.

You require support?

We are there for you from Monday to Sunday around the clock.

Lorem Ipsum