Our Mercedes-Benz electric vehicle services. Broad services to maximise the availability of your electric van.

‘I help you unlock the full benefits of sustainable mobility.’

'With our additional services, your electric van is in the best hands from day one. I’m also here to help you keep operating costs consistently low – and to provide you with advanced digital tools that make maintenance even more efficient and convenient. When it comes to technical expertise in electric vans, you’re in the right place. We have both the know-how and the equipment for all necessary maintenance and repair tasks – ensuring your vehicle always remains ready for action.'

Sales Manager at Mercedes-Benz

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Our services for electric vans at a glance. We’re here to support your business success – today and in the years to come. Our goal: to keep your vehicle available to you as consistently as possible. With highly trained experts and a wide network of authorised Mercedes-Benz service partners, you can focus fully on what matters most: your business. Button

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The Integrated Maintenance Package. The Integrated Maintenance Package is part of the standard equipment of your electric van and fully covers the costs of maintenance work ^[1] at your Mercedes-Benz service partner. It applies to the first four maintenance operations within the first four years or up to 160,000 km. The maintenance interval for all electric vans is one year or 40,000 km.

By regularly and professionally inspecting the high-voltage components and other vehicle parts and functions, we ensure the operational readiness and residual value of your electric van. Operating costs are also reduced as standard. If you sell your vehicle within this four-year period, the Integrated Maintenance Package is transferable to the new owner. Button

The Mercedes-Benz battery certificate. Our all-electric vans come with a free battery certificate, which you receive with the purchase of the vehicle. This means that, in addition to the statutory liability for material defects and the new vehicle warranty, you also receive the following warranty:

For a total period of eight years from delivery or initial registration or up to a total mileage ^[1] of 160,000 km, the maximum residual capacity of the high-voltage batteries in the battery pack is not less than 70 % of initial capacity ^[3]. This gives you the certainty that your vehicle will be reliably available for your business for a very long time.

If you opt for the Mercedes-Benz eSprinter from model year 2024 ^[4] onwards, you can extend the certificate by a further 140,000 km to a total of eight years/300,000 km. This battery certificate extension is available as part of the Mercedes-Benz ServiceCare eComplete+ package. Button

The Mercedes-Benz service and warranty packages. With us, you’re well prepared for whatever comes your way. Whether it’s maintenance, wear-related repairs or unforeseen warranty cases – our Mercedes-Benz ServiceCare products, specifically tailored to electric vehicles, offer you individual and transparent cost planning for your business. Thanks to fixed rates throughout the entire contract period, you won’t have to worry about unexpected workshop bills. Button

High-voltage battery repair. If your vehicle’s high-voltage battery needs to be repaired, you can count on the leading technological expertise of Mercedes-Benz: with our high-voltage battery repair centre, we are expanding our range of services for electric vans. Almost all components of a high-voltage battery can be repaired here, from modules and control electronics to current sensors. This approach is significantly more cost-effective than replacing the entire battery. Button

Digital support. We help you to increase the availability of your vehicle and plan ahead. You can digitally monitor the health of your electric vehicle remotely at any time. This allows you to identify at an early stage when a service appointment is due – which you can then easily book with us, 24/7. Digitalisation also makes the maintenance of your electric van even more convenient and reliable. Button

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Take advantage of our personalised consultation. Do you have any questions about our electric van services? We are here to help you! Arrange a consultation

Other ways to take your business further.
Haven’t found what you’re looking for yet? Perhaps one of these topics will help you.

Repair Even in the event of damage, your van is in good hands with us. Whether it’s a minor or a major repair, you can rely on extensive Mercedes-Benz expertise and genuine parts at your Mercedes-Benz Service Partner. Learn More

Mercedes-Benz ServiceCare Whether it’s maintenance, wear and tear, or unexpected repairs: with the Mercedes-Benz ServiceCare packages for service and extended warranty, you don’t have to worry about vehicle availability or unplanned workshop costs. Learn More

Mercedes-Benz Mobile Service The workshop that comes to you. Our specialised Mercedes-Benz technicians take care of your van directly on-site ^[5] ^[6]. From maintenance and repairs to software updates. Learn More

Vehicle maintenance and inspection Increase your vehicle’s availability through regular maintenance at your Mercedes-Benz service partner. We inspect all vehicle components and, if necessary, replace them with Mercedes-Benz GenuineParts. Button

Haven’t found what you’re looking for yet? Perhaps one of these topics will help you. Other ways to take your business further. Perfection is the goal. That’s why accessories should also be a perfect match for your Mercedes model. With our selection of products for safety and comfort, our carrier systems, the car charging infrastructure or even the styling extras, you can be sure: you get the quality you are used to, perfectly matched to your star.

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[1] According to service booklet and manufacturer’s specifications.

[2] Excluding eVito Panel Vans [generation 2018 (introduction) – 2022]: 100,000 km.

[3] Contingent on compliance with the maintenance, charging and storage instructions for the high-voltage batteries in the battery pack.

[4] Applies only to the eSprinter model year 2024 with the battery sizes E7V high-voltage battery (56 kWh), E8V high-voltage battery (81 kWh), E9V high-voltage battery (113 kWh).

[5] The following conditions must be met for Mercedes-Benz Mobile Service to be carried out: Your vehicle must be located on private property (private premises/business site) with a solid surface and reliable mobile network coverage. The owner or leaseholder of the property must consent to the work being carried out. A minimum clearance of 1.5 metres around the vehicle is required. The service technician will assess the working environment on site prior to starting. The requirements depend on the specific work to be carried out. The service technician will check these conditions before commencing work and inform you of any limitations to the service in advance, if applicable.

[6] A service fee is charged for travel to and from your location, which will be communicated to you prior to confirming your booking. The cost of travel is set by the selected service partner.

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