The Mercedes-Benz Roadside Assistance Experts Get your business back on the road.

‘As soon as you experience vehicle downtime,
I get active.’

 ‘Whenever your van is off the road, your business loses productivity. That’s why my priority is to get your vehicle back up and running as quickly as possible – and my work begins the moment roadside repairs are no longer an option. From that point on, I take over by supporting the Mercedes-Benz service partner with sourcing spare parts, resolving technically complex issues and keep you informed. That way, you can plan ahead and know exactly when you’ll be back on the road.’

Call Center Operator at Mercedes-Benz

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Gets things moving again. Our Roadside Assistance Experts are there to minimise downtime. After all, only a moving van generates revenue for your commercial customer.

As part of the Mercedes-Benz Customer Assistance Center, the team focuses exclusively on Roadside Assistance for commercial customers. Every vehicle breakdown is logged and tracked, and whenever your van needs to be repaired in one of our authorised workshops, the team is ready to assist the responsible Mercedes-Benz service partner at any time. All with one goal: getting your vehicle repaired quickly and back on the road. Button

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Always in the loop. Always on the move. As soon as your vehicle arrives, our Roadside Assistance Experts stay in close contact with the Mercedes-Benz service partner and are always up to date on the progress of the repairs. If the expected workshop time exceeds three working days, they investigate the cause and take action to speed up the process – from providing quick technical support to assisting with the procurement of spare parts.

This way, the Roadside Assistance Experts serve as the link between you and the Mercedes-Benz service partner. They’ll keep you informed while working with the service partner to find suitable mobility solutions and restore the availability of your van as quickly as possible. Button

Customised mobility. To keep your business moving while your van is in the workshop, you need immediate, customised service solutions – ideally tailored to your business model. That’s why, for the duration of the repairs, we can provide you with a courtesy vehicle that best meets the specific needs of your industry. This way, you not only stay mobile, but you are also ideally equipped to continue your work without compromise. Button

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Other ways to take your business further.
Haven’t found what you’re looking for yet? Perhaps one of these topics will help you.

Mercedes-Benz Service24h To keep your business moving: our Mercedes-Benz Service24h is there for you in case your van breaks down. Europe-wide, 24/7, with immediate support on-site. Learn More

Roadside Assistance Experts If your vehicle needs towing, our Roadside Assistance expert team supports the Mercedes-Benz service partner with technically complex repairs and resolves the issue faster. Learn More

Individual Support Every industry has its own demands. That’s why we provide individual advice and support – with custom solutions designed to meet your operational needs and help you plan your mobility more efficiently. Learn More

Mercedes-Benz Customer Assistance Center Whether it’s a lost key, a breakdown, an accident or just a vehicle-specific question – the Mercedes-Benz Customer Assistance Center is available 24/7 to handle your concerns, provide immediate solutions or initiate prompt action. Button

Mercedes-Benz Service24h To keep your business moving: our Mercedes-Benz Service24h is there for you in case your van breaks down. Europe-wide, 24/7, with immediate support on-site. Learn More

Haven’t found what you’re looking for yet? Perhaps one of these topics will help you. Other ways to take your business further. Perfection is the goal. That’s why accessories should also be a perfect match for your Mercedes model. With our selection of products for safety and comfort, our carrier systems, the car charging infrastructure or even the styling extras, you can be sure: you get the quality you are used to, perfectly matched to your star.

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