The following prerequisites must be met in order to use Mercedes-Benz Mobile Service: your vehicle is on private land (private property/company premises) with solid ground and good mobile reception. The owner/leaseholder of the site agrees to the performance of the work. A minimum distance of 1.50 m around the vehicle is guaranteed. An on-site inspection of the working environment by the service technician comes to a positive finding. The requirements for the working environment depend on the work to be carried out in each case. The service technician will check these before starting work and inform you of any limitations in the scope of services before starting work.
The scope of possible services depends on the model series and equipment of your vehicle. For detailed information, please contact your Mercedes-Benz service partner.
The latest version of Mercedes-Benz MobiloVan is valid for the Sprinter, Vito and Citan models. MobiloVan is valid for all vehicles with initial registration from 1 October 2012 for an initial period of two years without service requirements and is then extended from service to service by an authorised Mercedes-Benz workshop for up to 30 years. The current version of the Mercedes-Benz Mobilo services is valid for the V-Class, EQV, X-Class, T-Class, EQT, Marco Polo and Marco Polo HORIZON models.
A service fee will be charged for travel to and from the site; you will be informed of this fee before making a binding appointment. The travel costs are the responsibility of the selected service company.
