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Mercedes-Benz Van Uptime Monitor. Maximise uptime by keeping your van’s condition always in sight

‘Those who plan for downtime, drive more efficiently’.

‘With the Digital Extra Mercedes-Benz Van Uptime Monitor[1], we provide you with a digital tool to keep you continuously informed about the condition of your vans. Think of Van Uptime Monitor as an intelligent assistant for your Mercedes-Benz van’s technical condition. By analysing connectivity-based vehicle data, it alerts you when and how urgently a service or repair is needed – or if there’s a potential technical issue. This allows you to plan, proactively manage downtimes through direct coordination with our Mercedes-Benz service partner, and ultimately optimise the productive uptime of your vans.’

Call Center Operator at Mercedes-Benz

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Keeping downtimes in check. Driving efficiency forward. To keep your vans and business running, downtime must also be planned. Regular maintenance and wear and tear repairs are required to ensure the long-term availability of all vehicles. With Mercedes-Benz Van Uptime Monitor, we help you to always stay in control.

The Digital Extra Mercedes-Benz Van Uptime Monitor is free of charge and can be activated with just one click in your Mercedes-Benz customer account on our website. It keeps you informed about critical technical conditions of your vans and reminds you of upcoming maintenance and repair appointments. If you manage multiple vans, you’ll benefit from our new fleet overview, which provides a clear display of all your Mercedes-Benz vans if the Digital Extras are activated. This way, downtime becomes more predictable and understandable thanks to easy-to-follow recommendations from our experts. You can plan alternative solutions and service times more easily in advance. This saves you time and money — while increasing your fleet’s uptime. Button
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 Real-time monitoring. For less downtime and more productivity. In a world that never stands still, real-time fleet monitoring is a key advantage for your business. With its digital, vehicle-data-based diagnostics, Mercedes-Benz Van Uptime Monitor does more than just notify you of upcoming maintenance intervals. It also alerts you instantly to critical or imminent issues that could lead to a vehicle breakdown.

The earlier you can respond and understand your vehicle's needs, the better you can minimise repair costs, workshop visits, and vehicle downtime – and maximise your uptime. Button
Smart connectivity. Proactive operation. Mercedes-Benz Van Uptime Monitor is the intelligent link between your vans, your business, and your Mercedes-Benz service partner. To help optimise your vehicle availability, Van Uptime Monitor analyses vehicle data and translates it into clear, actionable recommendations[2]. These are prioritised into three levels of urgency.

The three levels of urgency:

Vehicle information: Maintenance you can manage yourself

Repair recommendation: Management of maintenance and repairs

Urgent warnings: Your vehicle is at risk of breaking down Button
Vehicle uptime starts with smart planning. Mercedes-Benz Van Uptime Monitor helps you plan ahead. Using your vehicle-specific data, we provide clear, digital insights into the condition of your vans at any time. And when you can plan better, you save time and costs while enjoying the advantages of an increased vehicle uptime. Your benefits at a glance:

Proactive notifications about your vehicle’s technical condition

A consolidated overview of all recommended actions for your van fleet Easy access to important vehicle information – online, downloadable and in real time

Predictive maintenance and repair management

Comprehensive electronic component coverage[3]

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      [1] Van Uptime Monitor is available in selected European markets for the Sprinter (907/910) and Vito (447 from MOPF2 – 03/2024) with communication module (LTE) for digital services – for both electric and combustion engine models.


      [2] The recommendations for action are based on the current component coverage of Van Uptime Monitor. A recommended course of action is no guarantee of avoiding a breakdown. All recommendations for action are subject to change. Users of the vehicle are responsible for ensuring that it is in a roadworthy condition. Van Uptime Monitor does not release you from this responsibility.


      [3] Comprehensive electronic component coverage within the scope of vehicle availability.

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