Individual support. Mercedes-Benz care means always being there for you.

‘I work to avoid vehicle downtime.’

‘I’m your dedicated point of contact whenever your van is not ready to drive. At the Mercedes-Benz Customer Assistance Center, I’m there to take care of your concerns 24/7 and immediately get the necessary help underway. Whether it’s a vehicle breakdown or an accident, with Mercedes-Benz Service24h and our Roadside Assistance Experts I have two highly specialised teams ready to get you back on the road as quickly as possible – either with your own vehicle or a suitable courtesy van. The most important thing is that your business keeps moving and never comes to a halt.’

Call Center Operator at Mercedes-Benz

Always available for you

CAC Customer Care.

To minimise downtime due to vehicle failure, we are available 24/7 at the Mercedes-Benz Customer Assistance Center. By phone, via email or the Mercedes-Benz app – always in the way that’s best for you. As the first point of contact, we take your request and get the necessary help underway immediately. We coordinate roadside assistance across Europe through our Mercedes-Benz Service24h and organise courtesy vehicles, hotel accommodation, and much more as part of Mercedes-Benz MobiloVan. ^[1]

Our services at a glance.

Because vehicle availability is directly linked to productivity, we do everything we can to prevent downtime for you. Depending on the situation, we’re ready with exactly the right service whenever your van needs support. 24/7/365.

Strapline Content

Mercedes-Benz Service24h. We support to keep you mobile

The Mercedes-Benz Service24h breakdown service will come to you if you’re stuck. Once you have contacted the Customer Assistance Center, our mobile Mercedes-Benz Service24h technicians will quickly respond and arrive on site at any time throughout Europe. They use their expertise to get your van up and running again and your business back on the road. Learn more

Title

LeftRight

Your van and all processes at a glance The Roadside Assistance Experts.

If your vehicle must be towed to the workshop after a breakdown or accident, our Roadside Assistance Experts will handle the situation. As the link between you and our Mercedes-Benz service partner, they are always informed about the processes and support the service partner with expertise.

If your van remains at the service partner for more than three working days, our Roadside Assistance Experts step in even more proactively. They provide technical expertise, assist with sourcing materials and spare parts, and help speed up the process – so you can get back on the road and focus on your business as quickly as possible.

Learn more

Individual support. Personalised solutions for your business

We understand your business – and we know that every industry has its own demands on our vans. That’s why we focus on personalised support. In direct dialogue, we combine our technical expertise with your insights to develop solutions tailored to your needs. Learn more

The rescue sticker. When every second counts

Mercedes-Benz supports rescue teams with a rescue sticker designed to help recover people from accident vehicles. By scanning the QR code on the sticker, emergency responders gain immediate access to the vehicle’s rescue card. This clearly highlights the locations of critical components such as airbags, fuel tanks, electrical cables and pressure systems within the van. Faster access to this information can enable quicker intervention and save lives - especially when every second counts. Button

Strapline Content

Title Content Button

Strapline Content Button

Strapline Content Button

Strapline Content Button

Strapline Content Button

Safety & Comfort Find everything from the ideal carrier system to that special extra. Perfection is the goal. That’s why accessories should also be a perfect match for your Mercedes model. With our selection of products for safety and comfort, our carrier systems, the car charging infrastructure or even the styling extras, you can be sure: you get the quality you are used to, perfectly matched to your star.

Strapline Content Button

Strapline Content Button

Strapline Content Button

[1] The latest version of Mercedes-Benz MobiloVan is valid for the Sprinter, Vito and Citan models. MobiloVan is valid for all vehicles with initial registration from 1 October 2012 for an initial period of two years without servicing requirements and is then extended from service to service by an authorised Mercedes-Benz workshop for up to 30 years. The current versions of the Mercedes-Benz Mobilo services are valid for the V-Class, EQV, X-Class, T-Class, EQT, Marco Polo and Marco Polo HORIZON models.

Shopping tools